What is Zero Trust?
What is Zero Trust? A modern and agile defense paradigm For those who are responsible for the management of a company’s IT infrastructure, it is
IT Service Providers
Discover the specific cybersecurity challenges faced by IT service providers, and how cyberelements addresses them with proven expertise in securing multi-client environments and privileged access.
IT Service Providers Cybersecurity: Third-Party Risks Demand Stronger Access Security
As organizations strengthen their cybersecurity posture to meet regulatory demands, attackers are shifting focus to subcontractors—often the weakest link in the supply chain.
Key facts and challenges:
Third parties are now involved in 30% of security breaches (Verizon 2025 Data Breach Report).
Organizations increasingly impose strict security clauses in contracts with external providers, covering Identity and Access Management (IAM) and data security.
The NIS 2 directive requires regulated entities to secure their entire ecosystem, demanding strict guarantees from subcontractors—including least-privilege access, strong authentication, and secure remote connectivity.
To meet these requirements, leading MSPs and MSSPs are adopting the cyberelements platform to:
Enforce Zero Trust Network Access (ZTNA) for remote connections to client systems
Strengthen protection of sensitive systems with Privileged Access Management (PAM)
Ensure compliance and client trust with rigorous identity and access controls
Our clients expect us to meet the same security standards they apply internally. With cyberelements, we can guarantee least-privilege remote access and strong authentication for every connection. This not only keeps us compliant with NIS 2, but also reassures our customers that their systems are in safe hands.
Case Study: Key Challenges in the IT Service Providers Sector
IT service providers must overcome complex access, credential, and multi-client isolation challenges to protect every customer environment.
IT outsourcing companies keep critical client systems running, but their multi-customer operations make them prime targets for cyberattacks. A single compromise can trigger widespread operational and reputational damage.
Multi-Client Operations Expand the Attack Surface
Providers remotely connect to diverse client networks and applications. Without strict segregation, a breach in one environment can quickly threaten others.Privileged Access Without VPN Vulnerabilities
Teams need elevated rights for maintenance and troubleshooting, yet traditional VPNs introduce unnecessary risk. Secure, auditable privileged access is essential.
Supply Chain Compromise from Weak Credentials
Poor password hygiene such as reusing credentials across clients can cascade into multi-customer breaches, amplifying the impact of a single error.- High Security Expectations in Complex Environments
Clients demand both seamless service and strong protection. Providers must unify identity and access management to maintain agility while meeting rigorous security standards.
The cyberelements Main Features for IT Service Providers
Multi-Tenant Zero Trust Architecture
cyberelements delivers a secure, multi-tenant design that keeps every customer environment fully isolated while enabling seamless remote administration.
Its HTML5 web access with protocol isolation ensures there is no direct connection between user devices and client networks.
Key advantages for IT service providers:
Built-in separation of customer environments to prevent cross-client exposure
Secure remote connectivity without VPN tunnels or exposed network ports
End-to-end encryption and continuous session monitoring to block lateral movement
Separating Internal and External Privileges
IT outsourcing companies need elevated rights both for their own internal systems and for customer environments. cyberelements introduces clear segmentation: internal privileged access remains distinct, while external customer access is routed through a dedicated bastion.
This allows providers to perform remote maintenance and troubleshooting securely and efficiently, covering all privileged use cases.
Just-in-time credential delivery that prevents password reuse across clients
Context-aware least-privilege policies for every task and time window
Integrated multi-factor authentication for all privileged sessions
Centralized Identity Governance for Complex Ecosystems
Managing hundreds of administrators, subcontractors, and client-specific accounts is simplified through a single governance layer.
Unified onboarding and rapid revocation to keep access lists accurate across all clients
Cross-client audit trails that track every privileged session and highlight risky patterns
Flexible role-based models to tailor rights to each customer’s infrastructure and service contract
Securing 3rd Party Contractor Access to IT/OT with Remote PAM
Securing 3rd Party Contractor Access to IT/OT with Remote PAM Organizations today increasingly rely on third-party contractors for IT and operational technology (OT) system support,
Comply with cyberelements
Supporting NIS 2 Compliance for IT Service Providers
The NIS 2 directive places strict security obligations on entities that manage or access regulated information systems making IT outsourcing companies, MSPs, and MSSPs responsible for securing both their own operations and their customers’ environments.
cyberelements helps these providers meet those requirements by delivering a multi-gateway Zero Trust platform that centralizes and secures every privileged connection.
Key ways cyberelements supports NIS 2 compliance for IT service providers:
Built-in Zero Trust Access (ZTNA) and native multi-VPN management, eliminating the risks of traditional VPNs while supporting complex infrastructures
Least-privilege, just-in-time policies that grant access only for the specific task and duration required, with real-time alerts on suspicious actions
Secure password vaulting and automatic password rotation, removing the need to share or reuse credentials
Collaborative “four-hands” session capability for controlled joint interventions between external operators and internal administrators
cyberelements empowers IT service providers to securely manage access across multiple client environments, reducing the risk of supply chain compromises. Its Zero Trust architecture and strict segmentation ensure that internal and external privileges remain fully isolated.
By automating identity governance, least-privilege access, and password management, providers can maintain compliance with NIS 2 while streamlining operations. Ultimately, cyberelements enables outsourcing companies to deliver secure, efficient, and reliable services to all their customers.
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