Managed Services
Staff delegation
For organizations struggling to maintain their platform, resulting in a gradual decline in service performance for their users.
Service delegation
For organizations that use cyberelements’s product intensively and need to guarantee a high level of service to their business teams and an optimal user experience.
Staff delegation
« Two teams as one »
Offer description
For organizations experiencing difficulties in maintaining their platform in operational/security conditions, leading to a gradual deterioration in the stability and performance of the service offered to their users. This offer gives them a chance to experience the benefits of managed services at a lower initial cost while helping their staff get more comfortable with cyberelements’ product and apply best practices effectively.
The service offer provides ongoing support for your teams, with a cyberelements expert in your team to ensure that your solutions are aligned with your evolving business needs. They handle administration, supervision, support, and both corrective and adaptive maintenance while optimizing your solutions in your specific context. Additionally, they ensure alignment with the software provider’s best practices and help enhance your team’s product expertise.
Why choose this offer?
Integration into your teams of an operator from the software provider, who knows both the product and your context:
- Experienced personnel available as expected
- Proactivity and reactivity thanks to direct access to the software provider’s expertise
- Maintaining your staff’s skills and productivity through ongoing collaboration with the software provider’s experts
- User satisfaction
- Stability of solution architecture choices
- Resilience to staff turnover
cyberelements’s experience
Operational support for hundreds of clients
Co-exploitation of our clients’ infrastructure via on-demand services (RACIC)
High service satisfaction rate
Service delegation
« Deep tech delivers business outcome »
Offer description
For organizations that make intensive use of cyberelements’s product and need to guarantee a high level of service to their business teams and an optimal user experience. This offer enables them to delegate all operational administration and management tasks with a strong service commitment, so they can focus on the needs of their business and users.
This offer allows the delegation of all or part of the services provided by cyberelements, based on predefined service level agreements.
- Change management
- Supervision
- Operations
- Direct support by the help desk
Why choose this offer?
Greater efficiency in meeting SLAs thanks to in-depth knowledge of your context (processes, organization, tools, IT systems), cyberelements’ product and organization:
- Optimal service quality/cost ratio
- Improved time-to-value for new business requirements
- Efficiency through optimized solution configuration
- Overcoming staff shortage to ensure service continuity (recruitment, training, turnover, etc.)
- Decreasing number of incidents
- User satisfaction
- Stability of solution architecture choices
- Resilience to staff turnover
cyberelements’s experience
- Operational support for hundreds of clients
- Co-exploitation of our clients’ infrastructures via on-demand services (RACIA)
- Average service satisfaction rate