Make sure the Edge Gateway is well connected to the cyberelements controller
How to detect a gateway connection problem?
Admin Console:
The Gateway’s icon turns red whenever Gateway is not connected to the controller. Whereas, the icon becomes green when the Gateway is connected to the controller.
The User Platform:
The gateway’s resources won’t appear on the user’s platform and it may be impossible to authenticate if the access policies are linked to the disconnected gateway.
Steps to follow in case of a disconnected gateway
1. Make sure the virtual Machine is switched on.
It is a common cause, especially if an error occure on the hypervisor
2. Verify if the network traffic to the cloud controller is blocked
The network traffic to the cloud controller could have been blocked by your infrastructure’s network devices.
In this case, we recommend checking the SSL connection to the controller server which is hosted in the cloud:
Check the @IPSSLCONTROLLER @portSSL of your cloud SSL router associated with your domain
File: /etc/ipdiva/gateway/gateway.xml
Example of a cloud SSL router
Check the connectivity to this cloud SSL router
Connect to the gateway (in the LAN) using SSH and try these commands: telnet @IPSSLCONTROLLER @portSSL
telnet @IPSSLCONTROLLER @portSSL
Example of a connection test when the network connection is open
Example of a connection test when the network connection id open
The gateway must be successfully connected
The server’s SSL certificate should be displayed
nc -vvv -w 10 -z @IPSSLCONTROLLER @portSSL
Example of a connection test when the network connection is open
The gateway must be successfully connected
Note: It is possible that the network flow is open, but that an SSL flow analysis is activated (this must be disabled for cyberelements).
As a result, the flow may pass for 10 seconds and then be closed again, as the flow is considered malicious (by an IDS/IPS type device).
3. Check with cyberelements if the gateway certificate has expired
The Gateway’s certificate is automatically signed by cyberelements and it expires every 3 years. An email is sent 3 months before the expiration date to schedule a renewal. However, the expiry date is accessible at any time in the “expiry date” section.
How To? Use the Remote Desktop Manager (RDM) application This article describes how to directly use the Remote Desktop Manager (RDM) application installed locally on